Claro Refund Policy
Effective date: September 21, 2026
We'd rather you learn Spanish than argue about a refund. Here's how it works.
New accounts get 3 free days of full access, extendable to 7 by completing exercises; no card required, so there's nothing to refund until you actually subscribe.
7-day money back, no questions asked
If you buy Claro Pro (monthly or annual) and it isn't for you, ask within 7 days of the purchase and you'll get a full refund. You don't have to give a reason.
After 7 days
- Monthly: cancel any time; you keep Pro until the end of the month you've paid for. We don't refund partial months.
- Annual: cancel any time; you keep Pro until the end of the year you've paid for. If you'd rather stop now, email us and we'll refund the unused months, prorated to the day, minus the months you've used at the monthly price. Example: you paid $39.99 for a year, used 3 months, and ask to stop. We refund $39.99 minus 3 × $4.99 = $25.02.
How to ask
Where you bought it decides who refunds it.
- Bought on the website (Stripe): email brentthomas.c@gmail.com from the address on your account with "Refund" in the subject. We process refunds within 3 business days; your bank usually shows it within 5 to 10 days.
- Bought in the iOS app (Apple): Apple handles refunds for App Store purchases. Go to reportaproblem.apple.com, choose the Claro purchase, and request a refund. Apple decides within their rules; we can't issue Apple refunds ourselves, but if Apple declines inside the 7-day window, email us and we'll make it right another way.
- Bought in the Android app (Google): Google handles refunds for Play purchases within 48 hours through Google Play; after that, email us and we'll process it through the Play Console.
Cancelling
Cancelling stops future charges and is separate from a refund.
- Website: Me tab → Manage subscription, or your account page at learnclaro.com/account.
- iOS: Settings → your name → Subscriptions → Claro.
- Android: Google Play → Payments & subscriptions → Subscriptions → Claro.
Abuse
We'll honor the 7-day policy in good faith. If an account repeatedly buys, uses, and refunds, we may decline further refunds and close the account.
Contact
Breakpoint Labs LLC, Denver, Colorado, USA brentthomas.c@gmail.com